Chat

What arrives here

Chat rides on the accounts you already connected: there is nothing extra to set up, connecting the account is all it takes. If the account's card or the Chat page says Meta isn't delivering messages for an account, reconnect it from Platforms: until then, new messages to it don't reach PostRite.

• Instagram — direct messages, story replies and button taps, on accounts connected with Instagram Login or via Facebook.
• Messenger — messages sent to a connected Facebook Page.
• WhatsApp — messages to your WhatsApp Business number.

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The reply window

Every one of these platforms only lets you answer for 24 hours after the person's last message. That is their rule, not ours, and PostRite shows the clock in the conversation so nobody writes a reply that cannot be sent.

• Inside the window, reply freely.
• Outside it, the composer explains why and waits — the contact has to write again first. On Messenger and Instagram, coming back to the conversation through one of your links that carries a reference reopens it too.
• A conversation that started from a comment never had a window. You can still answer it by hand, once — the same single private reply a flow would use.
• On WhatsApp only, an approved message template can reopen the conversation.

Replying with files

Attach up to five files from the media library to a reply — images, videos, audio and PDF documents. A file the conversation's channel cannot send is greyed out, with the reason, and a reply can be files alone, with no text. The one reply to a comment is text only, so the attach button is off there. Files you attach live in your media library and count toward your storage; files a contact sends you are not stored at all. The thread tells you a photo, video, voice note or document arrived and takes you to that conversation in the network's own app to open it, and a message a flow sent shows the buttons it offered.

For a question you get often, insert a saved reply: click the saved replies button beside the reply box, or type / in it. The contact's name fills in on its own.

Answering automatically

A flow answers instead of a person: it starts from a keyword, a first message, a story reply or a comment, offers buttons, tags the contact and hands the conversation over when someone should take it. Flows have a page of their own.

Exporting contacts

Export contacts in the inbox header downloads every contact as a CSV file: name, username, channel, account, tags, when they first and last wrote, and one column for every detail saved on them — including what a flow asked for, such as an email address. With the inbox narrowed to one account, only that account's contacts are exported. Editors, admins and the owner can export; a viewer cannot.

Taking over

Pausing the flows on a conversation stops every flow in it immediately, and no new one starts while it is paused. It is the switch to flip the moment a person needs to answer instead.

Closing a conversation tidies it out of the list and you can reopen it whenever you like. Deleting one is separate and permanent — it removes the contact, every message and the flow history, so it is there for spam or for someone asking to be forgotten. Admins and owners only.

Disconnecting an account

Disconnecting an Instagram account, a Facebook Page or a WhatsApp number, or removing PostRite's access in Meta, immediately deletes that account's chat conversations, along with any comments imported for it into Comments. After reconnecting an Instagram account or a Facebook Page, the last 30 days of comments are imported again the next time someone opens Comments, but chat history is not recoverable.